AuctionBargain.com – Privacy Policy
Last updated: 14 November 2025
AuctionBargain.com ("AuctionBargain") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, create an account, buy or sell products, participate in promotions, or otherwise interact with us.
1. Introduction
This Privacy Policy applies to all users of AuctionBargain.com worldwide, including:
• Buyers and bidders
• Sellers/merchants and their staff
• Visitors browsing the site
• Influencers, affiliates, and other marketing partners
We aim to comply with applicable privacy and data protection laws in the countries where we operate and where our users are located, including (where applicable) the EU/EEA General Data Protection Regulation (GDPR), UK GDPR, the Australian Privacy Act, the Thai Personal Data Protection Act (PDPA) and similar laws in other jurisdictions. This Policy is written in clear, simple language so it can be easily understood by our global user base.
By using AuctionBargain.com, you agree to the practices described in this Privacy Policy.
2. Who we are (data controller/operator)
AuctionBargain.com ("AuctionBargain", "we", "us", or "our") is operated by Confidia Limited, a public company registered in Australia, together with its affiliated companies within the Confidia group.
Confidia Limited is responsible for the overall operation of AuctionBargain.com and acts as the main data controller for personal information collected through the site.
We have operations and support teams in Thailand, Hong Kong, New Zealand, Europe and North America, and in some cases the local Confidia group company in your region may also act as a data controller or data processor, depending on the services you use and applicable local law.
3. What information we collect
We collect different types of personal information, depending on how you use AuctionBargain.com and the services you access. This may include:
3.1 Account and profile information
• Name and contact details (such as email address and phone number)
• Username and login credentials (passwords are stored in encrypted or hashed form)
• Billing and shipping addresses
• Preferred language and communication preferences
• Other details you choose to add to your profile
3.2 Identity and verification information (KYC / AML)
Where required by law or for risk management (for example, for sellers, high-value transactions or regulatory compliance), we may collect additional information, such as:
• Date of birth
• National ID or passport details
• Proof of address
• Tax or business registration information
• Business licences or permits
• Other information necessary to comply with know-your-customer (KYC) and anti-money-laundering (AML) requirements
3.3 Order, transaction and account activity data
• Details of items you view, watch, bid on, buy or sell
• Order histories and invoices
• Payment status and methods
• Refunds, disputes and chargebacks
• Commission and affiliate calculations
• Other records necessary to run our marketplace and financial systems
3.4 Payment and financial information
We receive limited payment information when you make or receive payments, such as:
• Payment method used
• Masked or tokenised card details (where applicable)
• Payment reference IDs and authorisation codes
• Confirmation from our payment providers that a transaction has been authorised or declined
We do not store full card numbers or full payment instrument details on our systems. These are handled and stored by our third-party payment providers and financial institutions in accordance with their own security and compliance standards.
3.5 Communication and support information
• Messages you send to us or to other users through our platform
• Support tickets, chat logs, emails, and call notes
• Reviews, feedback, complaints, and dispute information
• Responses to surveys or promotions
3.6 Technical and usage information
• Internet protocol (IP) address
• Device and browser information
• Operating system and settings
• Referring URLs and pages visited
• Links clicked and features used
• Time spent on pages and interaction patterns
• Login, security and diagnostic logs
This information is collected through our servers, logs, cookies and similar technologies (see Section 6 below).
3.7 Marketing, affiliate and campaign information
• Information about emails you open and links you click
• Campaigns you respond to or promotions you join
• Interactions linked to affiliate codes or influencer tracking links
• Data used to calculate commissions and rewards for affiliates and influencers
3.8 Information from third parties
We may receive information about you from third parties, such as:
• Payment providers, banks, and financial institutions
• KYC / AML and identity verification providers
• Logistics and shipping partners
• Fraud-prevention and security services
• Marketing, analytics, and affiliate platforms
We combine this information with data we collect directly from you, where permitted by law.
4. How we use your information
We use your personal information for the following purposes:
4.1 To provide and operate AuctionBargain.com
• Managing your account and enabling log-in
• Allowing you to browse, bid, buy, sell and manage listings
• Processing orders, payments, refunds and settlements
• Arranging deliveries, returns and related services
• Providing affiliate and influencer functions
4.2 To communicate with you
• Sending transactional messages such as order confirmations, shipping updates, account alerts, and security notifications
• Responding to your inquiries, support requests, and complaints
• Informing you about changes to our terms, policies, or services
4.3 To comply with legal and regulatory obligations
• Carrying out identity checks, KYC / AML checks, and other due diligence measures
• Preventing, detecting, and investigating fraud, abuse, and illegal activity
• Complying with financial, tax, sanctions, consumer protection, and reporting obligations
• Responding to lawful requests from regulators, law enforcement, and other public authorities
4.4 To improve and secure our services
• Monitoring performance and usage trends
• Fixing bugs and technical issues
• Enhancing security and protecting against misuse
• Developing new features and improving the user experience
4.5 For marketing and promotions (where permitted)
• Sending you marketing communications about AuctionBargain.com products, offers, promotions, and partner campaigns, in accordance with your preferences and applicable law
• Tailoring content and offers based on your interactions with our services
You can opt out of marketing communications at any time (see Section 10 below).
4.6 For affiliate and influencer programs
• Tracking visits, clicks, conversions, and sales linked to affiliate codes, influencer links or campaigns
• Calculating commissions, rewards, and bonuses
• Measuring and improving the performance of our marketing partners
4.7 For our legitimate business interests
• Running our business efficiently and protecting our rights and property
• Managing risk and defending legal claims
• Conducting internal analytics, reporting, and forecasting, where these interests are not overridden by your privacy rights
Where required by law, we will obtain your consent before using your personal information for specific purposes (for example, certain types of marketing or cookies). You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
5. Legal bases for processing (for EU / UK visitors)
For individuals located in the EU / EEA or the United Kingdom, we rely on one or more of the following legal bases under GDPR / UK GDPR to process personal data:
• Performance of a contract
Where processing is necessary to provide our services and perform our contract with you, for example, to create your account, process orders, facilitate payments, arrange deliveries, and provide customer support.
• Compliance with a legal obligation
Where we must process data to comply with laws and regulations, such as financial, tax, anti-money-laundering (AML), counter-terrorism financing (CTF), consumer protection, and reporting obligations, or to respond to lawful requests from public authorities.
• Legitimate interests
Where processing is necessary for our legitimate business interests or those of a third party (for example, improving our services, preventing fraud and abuse, securing our systems, running analytics, and operating affiliate programs), and these interests are not overridden by your rights and freedoms.
• Consent
We rely on your consent for specific activities, such as certain types of marketing communications, optional cookies, or additional data you choose to provide. You may withdraw your consent at any time as described in this Policy.
If you have questions about the legal bases we rely on in a specific situation, you can contact us (see Section 15 below).
6. Cookies, tracking technologies, and analytics
We use cookies and similar technologies to run AuctionBargain.com effectively and to understand how our services are used.
6.1 What cookies do we use
We use:
• Essential cookies – required for core site functions such as log-in, security, session management, shopping cart, orders and basic site performance. These cannot normally be switched off without affecting how the site works.
• Functional and preference cookies – to remember your preferences such as language, region, and certain display or account settings.
• Analytics and performance cookies – to help us understand how visitors use our website (for example, which pages are visited most often, how users navigate the site, and where errors occur) so that we can improve our services.
• Advertising, affiliate and campaign cookies – set by us or our partners to measure the effectiveness of campaigns, affiliate links and influencer promotions, track conversions and prevent abuse or fraud in our marketing programs.
6.2 Third-party tools
Some cookies and tracking technologies are set by third parties providing services to us, such as analytics providers, advertising networks, social media platforms, payment providers, and affiliate platforms.
6.3 Your choices
When required by law, we will present a cookie banner or notice when you first visit our site, giving you options to accept cookies and to learn more about your choices. You can also usually control cookies through your browser settings. If you disable certain cookies, some features of AuctionBargain.com may not function properly.
Where appropriate, additional details may be provided in a separate Cookie Policy.
7. Sharing of information and third-party service providers
We do not sell your personal information. We may share your information with the following categories of recipients, only as necessary for the purposes described in this Policy:
• Confidia group companies
Other Confidia entities in Australia, Thailand, Hong Kong, New Zealand, Europe, North America or elsewhere that help us provide support, operations, compliance and risk management.
• Payment providers, banks and financial institutions
To process payments, handle settlements, manage chargebacks and refunds, carry out fraud checks and comply with financial regulations.
• Logistics, shipping and fulfilment partners
To arrange deliveries, returns and related customer services.
• IT, hosting, infrastructure and security providers
Companies that host our systems and data, provide cloud and backup services, maintain our IT infrastructure, monitor performance and help keep our services secure.
• Analytics, marketing and affiliate platforms
Providers that help us measure usage, run campaigns, manage affiliate and influencer programs, track conversions and understand performance, subject to appropriate contracts and safeguards.
• Professional advisers and auditors
Lawyers, auditors, accountants and other professional advisers who help us run our business and manage legal, financial and compliance matters.
• Authorities, regulators, and law-enforcement agencies
Where we are legally required or permitted to do so, for example, to comply with laws, respond to lawful requests, protect our rights or the rights of others, or investigate fraud, security issues, or suspected illegal activity.
Whenever we share personal information, we do so under contractual and organisational safeguards designed to protect your data and only for the purposes described in this Policy.
8. International transfers of data
Because AuctionBargain.com and the Confidia group operate globally, your personal information may be processed in countries outside your own, including Australia, Thailand, Hong Kong, New Zealand, countries in Europe and North America, and other locations where our group companies or service providers are based.
If you are located in the EU / EEA or UK, and your personal data is transferred to a country that is not recognised as providing an adequate level of data protection, we will put in place appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or UK authorities, together with additional contractual, technical and organisational protections where appropriate.
Regardless of where your data is processed, we take steps to ensure that it is protected in line with this Privacy Policy and applicable law.
9. Data retention
We keep your personal information only for as long as is reasonably necessary for the purposes described in this Policy, including to:
• provide the services you request and maintain your account
• comply with legal, regulatory, tax, and accounting obligations
• resolve disputes, prevent fraud, and enforce our agreements
Retention periods may vary depending on the type of information and the legal requirements in the relevant country. For example, transaction and financial records may be kept for a number of years to meet tax and regulatory obligations, even after your account is closed.
For compliance reasons, particularly in relation to payment processing, we may be required to retain certain records for the periods set by regulators in different global locations. This includes information needed to comply with anti-money-laundering (AML), know-your-customer (KYC) and similar regulatory and risk-management frameworks.
When personal information is no longer needed for these purposes, we will delete it, anonymise it or securely store it until deletion is possible.
10. Your rights and choices
Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:
• Right of access – to obtain confirmation of whether we process your data and to receive a copy of your personal information.
• Right to rectification – to request that inaccurate or incomplete information be corrected or updated.
• Right to erasure ("right to be forgotten") – to request deletion of your personal information in certain circumstances.
• Right to restriction of processing – to request that we limit how we use your data in certain situations.
• Right to object – to object to certain types of processing, including where we rely on legitimate interests or for direct marketing.
• Right to data portability – to receive certain personal information in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.
• Right to withdraw consent – where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing before the withdrawal.
10.1 Marketing communications
You also have choices about marketing communications. You can opt out at any time by:
• clicking the "unsubscribe" link in marketing emails
• adjusting your account settings where such options are provided
• contacting us using the details below
10.2 Exercising your rights
To exercise your rights or to make a privacy-related request, you can contact us at:
Email: support@auctionbargain.com
We may need to verify your identity before responding to certain requests. We aim to respond within a reasonable period and, where applicable laws (such as GDPR or PDPA) set specific time limits (for example, usually within 30 days), we will comply with those requirements.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
11. Children’s privacy
AuctionBargain.com is not directed to children, and we do not knowingly collect personal information from individuals under the age required to enter into contracts in their country (often 18 years old or the local age of majority).
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information as required by law. If you believe that a child has provided us with personal information, please contact us using the details in Section 15 below.
12. Security
We take reasonable technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised access, disclosure or misuse. These measures may include encryption, access controls, logging, internal policies, staff training and regular security reviews.
However, no system or transmission over the internet can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and for using unique, strong passwords. If you believe your account has been compromised, please notify us immediately.
13. Third-party sites and content
AuctionBargain.com may contain links to third-party websites, apps, or services, including those of sellers, logistics providers, payment gateways, social media platforms, and marketing partners. We are not responsible for the privacy practices or content of those third-party services.
We encourage you to review the privacy policies of any third-party sites or services you visit.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal information. When we make significant changes, we will take reasonable steps to notify you, such as by posting a notice on our website or sending you an email.
The "Last updated" date at the top of this Policy indicates when it was last revised.
15. Contact us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, you can contact us at:
Email: support@auctionbargain.com
In the first instance, please contact us by email so that we can direct your enquiry to the appropriate team within the Confidia group. Where required by law, you may also have the right to contact your local data protection authority.