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Customer Service

 

Last updated: 14 November 2025

 

AuctionBargain.com (“Auction Bargain”) is committed to providing transparent, fair, and efficient customer support for both buyers and merchants. Operated by Confidia Limited, an Australian public company, we maintain global service coverage through teams in Australia, Thailand, and Europe.

 

1. Scope of Support

Our Customer Service Team assists with:

  • Account access, registration, and verification

  • Payment status and transaction queries

  • Dispute resolution and refund processing

  • Merchant onboarding and policy compliance guidance

  • Reporting suspicious or fraudulent activity

 

2. Response Time

All support requests are acknowledged within 24–48 business hours. Complex cases may require additional review depending on the nature of the issue and applicable jurisdiction.

 

3. Contact Channels

Email: support@auctionbargain.com
Phone (Australia HQ): +61 2 8197 8050
Regional Assistance:

 

4. Merchant Support

Merchants are responsible for customer queries related to products, delivery, and returns. Auction Bargain monitors service quality and may intervene if a merchant fails to comply with our platform standards or legal obligations.